I run into situations very often these days wherein I ask myself if project management is really all about managing just the Clients.. the problem the team faces, technical and non technical.. people related.. no manager really cares about it..may be they dont have to[i am trying to convince myself that this is how it works].. though it would add value to the work, increase productivity.. they dont seem to care.. executors are all they need.. only hands and no brains required .. strange world it is!
Monday, January 31, 2011
Tester!
Being a tester does change one's perspective towards things..I often wonder how i have started noticing things which i never used to earlier..
The other day i was arranging invitation cards [i was assigned the task of putting the cards into covers!], i couldnt help finding issues.. some obvious ones n some not so obvious ones, there were spacing and alignment related issues on the cover, inside me was a voice screaming - this i so obvious how can a person not have noticed this and corrected it! n u know wat no one had noticed this so far..it was only when i pointed out that they actually realised that it was indeed a issue... they then compared that cover to the proof which the printers had given..alignment was wrong there too.. nobody had noticed.. but whitespace was not noticeable in proof..so that was one UI issue - on the cover.. so this was a low severity high priority defect!
Then in the cards, god's photo[similar to a logo on a web page] on the LHS of the card was hazy on few cards - lukd bad..there were no other issues on cards.. i tried to slide few cards into the cover and guess wat - a small area of the sides of few covers were glued to each other.. i had to carefully detach them n then slide the cards.. imagine doing this for 60-80 cards! frustrating rt? At this point i realised how clients wud feel when they encounter such issues..they may seem really trivial to us but its actually a pain..
the quality of paper for few covers were not so gud..too many issues.. i aint going to those printers again!
Another issue in the website of a leading telephone service provider,
I have two online accounts for my landline and mobile phones.. i have opted for e bills for both and i login to see my bills for the 2 connections i have.. the landline related account works fine .. every month i login - see my bill. But the problem was with the mobile number account.. every month when i try to login to the account - it never used to let me get into the system - system said that i had entered incorrect login/pwd credentials.. when i called up customer care to check out wat the pblm was, they said that i dont have an account for the number.. so every month wat i do is register myself for that number.. go change the billing option to ebill[i did get many paper bills mailed in the meantime! wat a waste] and check my generated bill for the month. I mailed them today about this problem and am hoping that they get it resolved. I also remember that when they had rebranded their site.. they had released the site to customers with critical defects in the system.. Ex Unable to save the Bill on windows 7, blank pages, disabled links.. how can anyone be so irresponsible.. they are afterall one of the leading telephone service providers in India..
Happy to be part of a system which helps in bettering things! :)
The other day i was arranging invitation cards [i was assigned the task of putting the cards into covers!], i couldnt help finding issues.. some obvious ones n some not so obvious ones, there were spacing and alignment related issues on the cover, inside me was a voice screaming - this i so obvious how can a person not have noticed this and corrected it! n u know wat no one had noticed this so far..it was only when i pointed out that they actually realised that it was indeed a issue... they then compared that cover to the proof which the printers had given..alignment was wrong there too.. nobody had noticed.. but whitespace was not noticeable in proof..so that was one UI issue - on the cover.. so this was a low severity high priority defect!
Then in the cards, god's photo[similar to a logo on a web page] on the LHS of the card was hazy on few cards - lukd bad..there were no other issues on cards.. i tried to slide few cards into the cover and guess wat - a small area of the sides of few covers were glued to each other.. i had to carefully detach them n then slide the cards.. imagine doing this for 60-80 cards! frustrating rt? At this point i realised how clients wud feel when they encounter such issues..they may seem really trivial to us but its actually a pain..
the quality of paper for few covers were not so gud..too many issues.. i aint going to those printers again!
Another issue in the website of a leading telephone service provider,
I have two online accounts for my landline and mobile phones.. i have opted for e bills for both and i login to see my bills for the 2 connections i have.. the landline related account works fine .. every month i login - see my bill. But the problem was with the mobile number account.. every month when i try to login to the account - it never used to let me get into the system - system said that i had entered incorrect login/pwd credentials.. when i called up customer care to check out wat the pblm was, they said that i dont have an account for the number.. so every month wat i do is register myself for that number.. go change the billing option to ebill[i did get many paper bills mailed in the meantime! wat a waste] and check my generated bill for the month. I mailed them today about this problem and am hoping that they get it resolved. I also remember that when they had rebranded their site.. they had released the site to customers with critical defects in the system.. Ex Unable to save the Bill on windows 7, blank pages, disabled links.. how can anyone be so irresponsible.. they are afterall one of the leading telephone service providers in India..
Happy to be part of a system which helps in bettering things! :)
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